- Ecommerce
- Retail
- D2C brands
- Wholesale
Your Catalogue Answers for Itself
Someone asks the price at 11pm. It quotes from live stock, applies the offer, takes the payment and books the order.
Connect What You Already Run
Your store stays where it is and stays the master copy. Nothing is replaced, nothing is migrated, nobody re-enters anything.
- Shopify
- WooCommerce
- Custom store
- POS
- Spreadsheet
From Your Catalogue to a Delivered Order
Seven stages, end to end. Follow the drawing, then read the detail beside each step.
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Your Catalogue Goes In
Connect Shopify, WooCommerce, a custom store or your POS, and the products, prices, variants and stock come across. No catalogue anywhere? Upload the list and run it in Tegain instead.
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The Enquiry Arrives
On whichever channel the customer already uses: your website, a phone call, WhatsApp, Instagram or SMS. All of it lands in one queue against one customer record.
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It Checks Before It Promises
Live stock, the current price, the offer that is actually running, and whether you deliver to that address. Every answer comes from a record, not from memory.
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It Collects the Details
Name, contact, delivery address and anything the order needs, captured in the conversation and written to the customer record as it goes.
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Payment, Through Your Own Gateway
A payment link from your connected gateway, sent in the chat or by email. Your account, your rates, your money. Nothing routes through us.
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The Order Is Written Back
A summary to the customer, and the order created in your store as if your team had typed it. Two-way binding, so the stock count moves everywhere at once.
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Nobody Is Left Wondering
Confirmation, dispatch and delivery updates, then the review request. Later, the offer or the restock that brings them back. One thread, on the channel they chose.
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One Source of Truth, Not a Second Copy
Everything the assistant reads comes out of the system you already run, and everything it agrees goes straight back into it. The catalogue, the calendar and the customer list stay where they are, so there is no second version to reconcile and nothing to re-enter.
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Reads What You Have
Products, prices, stock, availability and customer history, live at the moment it answers.
Writes What It Agrees
Orders, bookings, payments and customer details, created in your system as if your team had typed them.
Field Mapping, Both Ways
Your fields stay your fields. Nothing is renamed and nothing is forced into our shape.
It Sits Over What You Already Run
Everything you use today stays exactly where it is. One API platform connects to it, reads what it holds and writes back what the assistant agrees, so your systems keep being the system of record and your team keeps working the way it already does.
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Nothing Is Replaced
No migration, no export, no parallel copy to keep in step. Your store, calendar, CRM and gateway carry on as they are.
One API Across All of It
Every connected system is reachable through the same platform, so a new channel or a new tool is a connection, not a project.
Field Mapping, Both Directions
Map any Tegain field to any field in the system you run. Nothing is renamed and nothing is forced into our shape.
Custom and In-House Too
Built your own store, booking engine or ERP? If it has an API, it connects. If it does not, we will tell you plainly.
Eleven at Night, Start to Finish
One customer, one conversation, and your records moving beside it.
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Ten messages, one order. Nobody at the shop was awake, and the stock count was right the whole way through.
What Changes on the Shop Floor
Four things a shop notices in the first week of running it.
Quotes the Live Price
Straight from your catalogue, with the right variant and size.
Never Oversells
Checks the stock number, then holds it while they pay.
Takes the Payment
Your gateway, your rates. The order lands in your store.
Answers Where It Is
Dispatch, tracking and delivery, without anyone opening a tab.
See It Quote from Your Own Catalogue
Thirty minutes, your products and your real stock. We will run the thread end to end and tell you what switching it on takes.